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New Survey Points to Frustrations Among Nome GCI Customers

A GCI telecommunications tower in rural Alaska, silhouetted by a fiery sunset

GCI’s survey — undertaken after a February meeting checkered with local complaints over broadband coverage and data allotment — reported three main findings: 90% of Nome customers are aware of user data usage, 50% check usage regularly, and most Nomeites are appreciative of local staff but frustrated with the customer service line.

Listening to the Listeners

Sounding Board episode on listener feedback

For the last episode of this year’s season of Sounding Board, we invited our vast listening region to call in and tell us what they think about KNOM. We were heartened and energized by our listeners’ response.