780 AM | 96.1 FM 

“YOURS FOR WESTERN ALASKA”

(907) 443-5221

New Survey Points to Frustrations Among Nome GCI Customers

A GCI telecommunications tower in rural Alaska, silhouetted by a fiery sunset

On Friday, GCI released the results of a survey issued after consumer concerns surfaced at a February meeting in Nome.

“You know, we’re an Alaska company,” says Senior Director of Communications for GCI, Heather Handyside. “And we really believe that if community members have a concern they should hear from leadership in our community. So that’s why we brought a whole team to Nome, so we can listen first-hand to what their experience is.”

Held February 28th in Old St. Joe’s meeting hall, the GCI leadership’s meeting was contentious, as citizens relayed their frustration regarding the internet provider’s service to rural communities. Complaints of phantom data usage, spotty coverage, and frustrating customer service were just a few concerns raised at the meeting.

After their Nome visit, GCI says it took time to evaluate the responses and feelings of meeting attendees.

“We administered a survey after holding the meeting; that way, we can accurately capture peoples’ concerns. And based on those concerns, some of the issues involved older equipment, and people needed new cable modems, routers,” said Handyside.

According to an email sent Friday, the survey statistics came from the 10% of Nome GCI customers, who responded to the questionnaire.

GCI’s survey reported three main findings: 90% of Nome customers are aware of user data usage, 50% check usage regularly, and most Nomeites are appreciative of local staff but frustrated with the customer service line.

As a result of the tour and surveys, Handyside says business practices won’t change. However, Nome’s local GCI office has installed a test modem to help identify possible unusual usage patterns. And GCI has also provided their call centers with additional training, as per Nome’s suggestion.

Handyside says the international technology firm Ericsson will be coming to Alaska this summer to look at some of the unique conditions facing Alaskan internet.

Recent Posts

Most Read Stories

Lawsuit Against Myrtle Irene’s Owner Moves Forward As Gold Mining and Reality T.V. Season Resumes

The Cost of Living in Alaska
Love Letters to Home: Katie Smith of Nome, Alaska

FBI Agents Begin to Leave Nome, Agency’s Involvement in Okpealuk Investigation Provides Clarity for Some

More

Newsletter:

Christmas 2023

Work for Us:

Jobs

Contact

Nome:

(907) 443-5221 

Anchorage:

(907) 868-1200 

Land Acknowledgement

We acknowledge that KNOM Radio Mission is located on the customary lands of Indigenous peoples. 

Based in the Bering Strait region, KNOM broadcasts throughout the homelands of the Iñupiaq, Siberian Yup’ik, Cup’ik and Yup’ik peoples.

Scroll To Top